Refund Policy

We are committed to ensuring your satisfaction with our AI services. This policy outlines our straightforward refund process and requirements to help you make informed decisions about your purchase.

Eligibility Requirements

• Time Frame: Submit your refund request within 72 hours (3 days) of purchase. Requests after this period cannot be processed.
• Usage Limit: Your account must have used less than 160 credits to be eligible. Exceeding this limit will void refund eligibility.

Refund Request Process

To request a refund, please follow these steps:

• Submit Request: Email our support team at support@wan2-2.com
• Include Information: Provide your account email, transaction ID, payment date, and reason for the refund.
• Timing: Submit within the 72-hour window from purchase time.

Refund Processing

Our support team will review your request and notify you of the decision promptly. Approved refunds will be processed through your original payment method within 5-7 business days.

Policy Updates

This refund policy may be updated as our services evolve. The current version will always be available on this page. We recommend checking periodically for any changes.

Questions?

For questions about our refund policy or any other inquiries, please contact our support team at support@wan2-2.com